Contact Center Supervisor - Customer Support Leadership

Are you a dynamic leader with a passion for customer service excellence? Join our team as a Contact Center Supervisor in Kebayoran Lama, Jakarta Raya, and take charge of driving operational success in our high-performance support environment. In this pivotal role, you will oversee a team of 15-20 customer service agents, ensuring they deliver exceptional service to our valued customers. You'll be responsible for training, coaching, and developing your team to meet and exceed performance targets. This is an opportunity to lead and grow within a company that values its employees and customers alike.

At Private Advertiser, we are committed to providing top-notch customer service. Our Contact Center in Kebayoran Lama is at the heart of our operations, handling thousands of customer interactions daily. As a Contact Center Supervisor, you'll play a crucial role in maintaining our high service standards. You'll work closely with our team to ensure that every customer interaction is handled professionally and efficiently. This role offers a chance to make a significant impact on our customers' experience and our team's performance.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage a team of 15-20 customer service agents, ensuring they meet and exceed performance targets.
• Train, coach, and develop your team to enhance their skills and knowledge.
• Monitor and analyze call center performance metrics, such as call volume, average handle time, and customer satisfaction scores.
• Implement and enforce quality assurance programs to maintain high service standards.
• Resolve escalated customer complaints and issues to ensure customer satisfaction.
• Collaborate with other departments to improve customer service processes and procedures.
• Ensure compliance with company policies and industry regulations.
• Participate in continuous improvement initiatives to enhance operational efficiency.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 5 years of experience in customer service, preferably in a supervisory or management role.
• Proven track record of leading and developing high-performing teams.
• Strong knowledge of customer service best practices and industry standards.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency in using call center software such as Avaya, Genesys, or similar platforms.
• Ability to work in a fast-paced, high-pressure environment.
• Certification in customer service management or a related field is a plus.

🛠️ Keahlian

Lowongan Terkait