E-Commerce Administrator - Marketplace Operations & Customer Satisfaction

Join a dynamic team as an E-Commerce Administrator and play a pivotal role in driving online sales and customer satisfaction. This position is ideal for detail-oriented professionals passionate about optimizing marketplace operations, managing customer interactions, and ensuring seamless customer experiences. At Private Advertiser in Jakarta Utara, you'll be part of a growing e-commerce team dedicated to enhancing our marketplace performance and customer loyalty.

As an E-Commerce Administrator, you will handle day-to-day operations on our marketplace, including managing product listings, processing orders, and resolving customer inquiries. You'll work closely with our sales and customer service teams to ensure that our products are accurately represented and that customer needs are met promptly and efficiently. This role offers a great opportunity to develop your skills in e-commerce, customer service, and data management using tools like Shopify, Magento, or similar platforms.

If you are a proactive and detail-oriented individual with a passion for e-commerce and customer satisfaction, we invite you to apply for this exciting opportunity at Private Advertiser in Jakarta Utara. Join us and be part of a team that is committed to excellence and continuous improvement.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize product listings on our marketplace to ensure accuracy and compliance with platform policies.
• Process and fulfill customer orders efficiently, ensuring timely delivery and accurate order information.
• Resolve customer inquiries and complaints promptly, maintaining high levels of customer satisfaction.
• Monitor marketplace performance metrics and provide regular reports to the team.
• Collaborate with the sales and marketing teams to promote products and drive sales.
• Stay updated with industry trends and best practices in e-commerce and customer service.
• Assist in the implementation of new tools and technologies to improve marketplace operations.
• Participate in team meetings and contribute to the development of e-commerce strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in e-commerce, customer service, or a related field.
• Proven experience with e-commerce platforms such as Shopify, Magento, or similar.
• Strong knowledge of customer service best practices and tools like Zendesk or similar.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluent in both written and spoken English and Indonesian.
• Certification in e-commerce or customer service is a plus.

🛠️ Keahlian

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