Front Office Supervisor - Luxury Hospitality Career in Bali

Elevate your hospitality career with The Leith Hotel, a premier destination in Bali’s vibrant tourism scene. As a Front Office Supervisor, you’ll play a pivotal role in delivering exceptional guest experiences while leading a dynamic team in one of the world’s most sought-after hospitality hotspots. Based in the picturesque Canggu, you’ll be part of a luxury property that sets the standard for service excellence.

In this role, you’ll oversee daily front office operations, ensuring seamless check-ins, check-outs, and guest interactions. You’ll manage a team of front desk agents, handle guest inquiries and complaints, and coordinate with housekeeping, dining, and other departments to ensure a flawless guest experience. With a salary range of Rp 8,000,000 - Rp 10,000,000 per bulan, this is a fantastic opportunity to grow your career in the luxury hospitality industry.

📋 Tanggung Jawab Pekerjaan

• Oversee daily front office operations, including check-ins, check-outs, and guest interactions.
• Manage a team of front desk agents, providing training, support, and performance evaluations.
• Handle guest inquiries, complaints, and special requests, ensuring high levels of guest satisfaction.
• Coordinate with housekeeping, dining, and other departments to ensure a seamless guest experience.
• Manage guest reservations, including confirmations, modifications, and cancellations.
• Ensure compliance with hotel policies and procedures, as well as local regulations.
• Monitor and maintain front office records, including guest profiles and financial transactions.
• Participate in shift meetings and departmental planning to ensure operational efficiency.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in front office or hospitality management, preferably in a luxury or upscale hotel.
• Proven track record of delivering exceptional guest experiences and managing front office teams.
• Strong communication and interpersonal skills, with the ability to handle high-pressure situations.
• Proficiency in English, both written and spoken, is essential.
• Familiarity with hotel management systems (PMS) such as Opera, Sabre, or similar software.
• Knowledge of local regulations and industry best practices in the hospitality sector.
• Ability to work independently and as part of a team in a fast-paced environment.
• Hold a relevant hospitality certification (e.g., CHBE, CLTD, or equivalent) is a plus.

🛠️ Keahlian

Lowongan Terkait